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 How to install and register a retail McAfee product

Summary

To install and register your McAfee security products for Windows included with a retail box:

Before you begin

Check for other security products. If you have other security products installed on your computer, remove them using the instructions provided by their product manufacturer. You must remove these security products to prevent conflicts and degraded performance.

Check for older versions of McAfee security products

If you have an older McAfee product on your computer that is identical to the product on your CD, leave the product installed. The installer for the new programs checks the installed version. If the versions are identical, the installer skips the installation and allows you to extend your subscription.

If your McAfee security product version is not identical to the product from your retail box, remove the current products using the instructions in TS101331 before you install the CD version.

Determine which installation method to use

Use the following information to determine which installation method suits your needs:

Web installation (recommended)

Online installation is the best method to use for your McAfee security product under the following conditions:

Your computer does not have a CD drive.

Your internet connection is fast.

You are installing a multi-computer license on a second computer.

CD installation

Installation using a CD is the best method to use for your McAfee security product if your computer has a CD drive, but has a slow internet connection. This method avoids a long download time.

NOTE: To make sure that your computer is fully protected, you must connect to the internet to download updates after the installation completes.

Solution 1

Web installation (recommended)

 

Open the product packaging and locate the Quick Start guide that includes an activation or product key.

Open a web browser and go to the web install link on the card.

Select your country and type your activation or product key.

When prompted, register as a new user or log in with your existing McAfee account credentials.

NOTE: You can use your product key only one time to register your application. If you see a message that the registration number has already been used, but you have not installed the product, type it again. If you have previously used the key, you cannot continue with the installation.

After you activate your product online, you can use the CD and follow Solution 2, or log in to http://home.mcafee.com and install from your McAfee Account.

 

If you cannot register your product, contact McAfee Customer Service using chat or phone.

 

Solution 2

CD installation

 

Insert the McAfee CD into your CD drive.

NOTE: The installer runs automatically. If it does not, run Setup.exe from the CD.

 

Read and agree to the End User License Agreement (EULA).

The McAfee installer starts and sometimes prompts you for input.

NOTES:

If your web browser and operating system are not supported versions of the product on the CD, the installation process automatically downloads the most current version of the McAfee security product. This download requires an internet connection and might take a long time over slow connections.

If your web browser and operating system are supported, you have two options:

Install from files on disk or install from files online. The Download and install the latest version of your software from the web (recommended) option controls this action.

Use online files is automatically selected, by default.

To install from disk, deselect the checkbox. The installer installs the version that is on the CD and the product updates later.

 

When prompted, type your activation or product key from your CD.

When prompted, type your McAfee account credentials. If you do not already have a McAfee account, you can create one. Provide the requested information and continue.

NOTE: When you create an account, you are prompted to create an account password. This password must be between 8 and 32 characters long, contain at least one letter (A-Z or a-z), one number (0–9), and cannot contain special characters (@,#,%).

 

Click Finish.

Related Information

Problems installing on other systems 

If you are installing your products on multiple computers, or have replaced a computer and need to reinstall your McAfee security software, you might encounter issues if all your product keys are in use:

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ERROR: You have no more licenses available.

For example, you might have three computers. When you replace one computer, you might receive an error that you have no more licenses available when you try to install your McAfee products on the new computer:

If you have not used more licenses than you purchased, you must deactivate the record for the old computer before you install the same license on a new computer:

On your new computer, open a web browser and go to http://home.mcafee.com.

Log in to your account with your McAfee account credentials.

Find the computer that you no longer use, and select it.

Click Deactivate. The license is now available.

Select the product you want to install and click Download.